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elegomall

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 Shipping Method

1. What are the available shipping methods?

For all shipping methods, Elegomall only charge shipping fee, the possible tax/duty is not included. Please kindly note that the Tax / Customs fee in destination country are at customer's expense.

*If you have your own shipping method or shipping forwarder in China, please contact us and provide their information, we will ship order to your warehouse or forwarder.

HK DHL:

Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.

Delivery Time: 4-6 business days to most countries. When in peak season, there could be a 3-5 days delay.

Tracking number available in: 48 hours in business day.

Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.

 

HK UPS (World Express Savor):

Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.

Delivery Time: 3-5 business days to most countries. When in peak season, there could be a 3-5 days delay.

Tracking number available in: 48 hours in business day.

Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.

 

Russia Express:

Provided by Singapore Company when the order is not over 2kg. Delivery Time: 15-40 business days. Tracking number available in 48 hours in business day. When in peak season, there could be a 3-5 days delay.

Provided by Russia CDEK when the order is over 2kg. Delivery Time: 12-30 business days. Tracking number available in 48 hours in business day. When in peak season, there could be a 3-5 days delay.

*For Russian customers, if you have your own shipping method or shipping forwarder in China, please contact us, we will ship order to your warehouse or forwarder.

 

There will be more shipping methods, if you have special needs on shipping method, please contact us.

 

2. How to track my order?

HK DHL:

Delivery Time: 4-6 business days to most countries.

Tracking Site: http://www.dhl.com/en/express/tracking.html?AWB=&brand=DHL

 

HK UPS:

Delivery Time: 3-5 business days to most countries.

Tracking Site: https://www.ups.com/content/cn/en/index.jsx

 

Russia CDEK:

Delivery Time: 12-30 business days.

Tracking Site: http://www.edostavka.ru/track.html

 

 

3. How are customs and import tax/duty handled?

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. 

ElegoMall is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by Hong Kong government. 

The Tax / Customs fee in destination country are at customer's expense.

 

4. What is the declaration on shipping labels?

For the order value, we will write it according to your request. So please leave us a message or contact us about the value that you prefer when you make the order.