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Time: 06/15 - 07/31

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FAQS

Click on any question below to instantly view the answer.

 

Account

1. Why open an account?

A free Elegomall account allows you to:
   1) You can buy product with wholesale price.
   2) Collect reward points for cash back.
   3) Save addresses in your address book.
   4) Check and track your order status.
   5) Write reviews, and rate other reviews.
   6) Participate in community forums.
 

2. Can I change my default address, email and user name?

Your address, email and personal information can be changed at My Account after you log in. 
 

3. What if I forgot my password?

If you’ve forgotten your password, click Forgot Your Password when log in. Please enter your email address and we will send you a new password immediately. After you have logged in using the new password, we recommend you go to My Account and visit Account Settings to change your password.
 

4. How can I subscribe for the newsletter?

When register in our website, you can click "Sign Up for Newsletter" to subscribe. Or type your email address to "Newsletter Subscribtion" on the bottom of every Elegomall page to subscribe. 
 

5. How can I unsubscribe from the newsletter?

Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add unsubsribe link in every email.

 

Ordering

1. Can I add an item to my order?

Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.
 

2. Can I change my shipping address/method after placing an order?

Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
 

3. In what currency are ElegoMall prices displayed?

All prices listed on our website are in US dollars.
 

4. What are all the order status?

Pending     Payment haven't been recieved.
           Processing              Payment received. Order will be shipped in 24 hours on business day.
Reversed     Paypal Refund Pending.
Cancled     Order has been cancled.
Hold     Order has not been shipped, waiting for confirmation from customer.
Complete     Order has been shipped and the tracking number is available.

 

5. How do I cancel my order?

Please contact us directly or chat online, and we will cancel and refund your order for you.
 

6. The item I want to buy is out of stock. How could I do?

If it is not available, you can click Arrival Notice, and we will notify you when back in stock by email. Or you can online chat with us for arrival time.
 
 

Payment

ElegoMall uses Credit Card, PayPal, Bank wire transfer and Western Union to handle payments.

1. Credit Card.
Buyers can pay using Credit Cards and we accept MasterCard, VISA, American Express, Discover, etc.

2. Paypal
Paypal is avaliable for most countries.

3. Bank wire transfer
You can also use Bank wire transfer to make the payment. Usually it needs 1-5 days for us to receive your payment if you choose this kind of bank payment. Once after you have finished the payment, please sned us the bank transfer document.

4. Western Union
If you choose to make the payment by Western Union, after you have finished the payment, please send us the following information:
Sender's first name,
Sender's last name,
Money Transfer Checking Number (MTCN),
So that we will arrange the delivery as fast as possible!
 
 
 

Shipping

1. How are customs and import tax/duties handled?

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. ElegoMall is not responsible for products rejected, confiscated or destroyed by the customs in your countries. The Tax / Customs fee in destination country are at customer's expense.
 

2. How come my tracking number doesn't work?

We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there coulbe be a week's delay.
 

3. How long does it take for orders to get sent?

Items that are in stock are shipped in 1 business day.  
 

4. What are the available Shipping methods?

DHL, UPS, Fedex, Post Parcel, YunExpress, RETS Express, UC Express, etc.
 

5. What should I do if something is missing from my order?

Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.
 

6. What is the declaration on shipping labels?

For the order value, we will write this according to your request. So please leave us a message about the value that you prefer when placing the order.